Privacy Policy

 

1. Introduction

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Welcome to Lush Lane. We are an online women’s apparel store located in Winnipeg, Manitoba, Canada. We are committed to protecting the privacy and security of our customers’ personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website, place an order, contact us, or use our services. This policy applies to customers in North America and individuals whose personal data is processed under applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

 

2. Information We Collect

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We may collect and process the following categories of personal information:

 

Personal Identification and Contact Information

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When you create an account, place an order, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details and purchase history

• Customer service communications

 

Payment Information

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Payments are processed securely through third-party payment providers, including PayPal and credit card payment processing services available through our Wix e-commerce platform.

We do not store complete credit card numbers or payment account details on our systems. Payment information is handled directly by our payment processors according to their own privacy policies and security practices.

 

Technical and Usage Information

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When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and device information

• Operating system

• Website usage data

• Pages viewed and interactions with our website

• Cookies and similar tracking technologies

 

3. How We Use Your Personal Information

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We process personal information for the following purposes:

• To process and fulfill customer orders

• To arrange shipping and delivery

• To communicate with customers regarding purchases, inquiries, and support requests

• To process payments and prevent fraudulent transactions

• To improve our website, products, and customer experience

• To maintain business records and comply with legal obligations

• To send marketing communications where you have provided consent

• To analyze website performance and customer preferences

We will only process your personal data when we have a lawful basis to do so, including:

• Performance of a contract (such as processing your order)

• Compliance with legal obligations

• Legitimate business interests

• Consent, where required

 

4. Cookies and Tracking Technologies

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Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and provide a better shopping experience.

Cookies may be used to:

• Remember customer preferences

• Enable shopping cart functionality

• Improve website performance

• Understand visitor behavior

• Support marketing and advertising activities

Some cookies may be placed by third-party service providers, such as analytics or advertising partners.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features and functionality.

 

5. Third-Party Service Providers

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To operate our business, we may share personal information with trusted third-party service providers, including:

 

Website Platform Provider

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Our online store is hosted through Wix, which provides website hosting, e-commerce tools, and related services. Wix may process personal data on our behalf to operate and maintain our website.

 

Payment Processors

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Payments are processed through third-party payment providers, including:

• PayPal

• Credit card payment processors integrated through Wix

These providers process payment information securely and according to their own privacy policies.

 

Dropshipping Suppliers and Fulfillment Partners

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As a dropshipping business, we work with third-party suppliers and fulfillment partners who may receive necessary customer information, such as:

• Customer name 

• Shipping address

• Order details

This information is shared only to fulfill and deliver customer orders.

 

Other Service Providers

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We may also use third-party providers for:

• Website analytics

• Customer support

• Email communication

• Marketing services

• Fraud prevention

These providers are permitted to process personal information only for the purposes necessary to provide their services and are expected to maintain appropriate security measures.

 

6. International Data Transfers

 

Because we operate an online store and work with international service providers, your personal information may be transferred to and processed in countries outside Canada, including countries where our suppliers, payment providers, hosting providers, or service partners operate.

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including contractual protections and compliance with applicable privacy laws such as the GDPR.

 

7. Data Retention

 

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Completing transactions

• Providing customer support

• Maintaining business and tax records

• Resolving disputes

• Meeting legal obligations

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

 

8. Security of Your Information

 

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. While we take appropriate precautions, we cannot guarantee absolute security of your information.

 

9. Your Rights Under the GDPR

 

If the GDPR applies to you, you may have the following rights regarding your personal information:

 

Right of Access

 

You may request a copy of the personal data we hold about you.

 

Right to Rectification

 

You may request correction of inaccurate or incomplete personal information.

 

Right to Erasure (“Right to be Forgotten”)

 

You may request deletion of your personal data in certain circumstances.

 

Right to Restrict Processing

 

You may request that we limit how we process your personal information in certain situations.

 

Right to Data Portability

 

You may request your personal data in a structured, commonly used, and machine-readable format where applicable.

 

Right to Object

 

You may object to certain types of processing, including direct marketing.

 

Right to Withdraw Consent

 

Where we rely on consent to process your information, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided below.

 

10. Complaints to a Supervisory Authority

 

If you believe that your personal information has been processed in violation of applicable privacy laws, you have the right to lodge a complaint with a relevant data protection supervisory authority.

Individuals located in the European Economic Area (EEA) may contact their local data protection authority. A list of supervisory authorities is available through the European Data Protection Board.

We encourage customers to contact us first so we can attempt to resolve any privacy concerns.

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11. Children’s Privacy

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Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps to remove the information.

 

12. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised effective date. We encourage customers to review this Privacy Policy periodically.

 

13. Contact Information

 

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Lush Lane
Winnipeg, Manitoba, Canada

Email: masoomasheikh5@gmail.com
Phone: 431-276-2976

We will make reasonable efforts to respond to privacy-related requests within applicable legal timeframes.